Disclaimer

The Website (“GameBetter.in”) does not provide any clinical mental health services, medical advice, diagnosis, or therapy. The self-assessment questionnaire and related features offered on the Website are designed solely to assist Users in reflecting on their gaming habits and are part of player support initiative. This Website is intended for informational and awareness purposes only and should not be construed as a substitute for professional psychological evaluation or treatment.

Any mental wellness made accessible through the Website is provided exclusively by our authorized and licensed wellness partner(s) who are independently responsible for the delivery of such services. GameBetter.in does not employ, endorse, or supervise these third-party mental health professionals, and is not liable for any advice, opinion, diagnosis, or treatment they may provide.

Users are encouraged to seek help from qualified professionals if they are experiencing mental health concerns. If you are in crisis or require urgent care, please contact a licensed mental health provider or emergency services in your area.

Introduction

Welcome to GameBetter.in (“GameBetter.in”, “we,” “us,” “our,” or “the Website”). "You/your" in this Privacy Policy refers to "User(s)" (‘you’/’your’) as well as every visitor to the Website. At GameBetter.in, we are committed to promoting a mindful, balanced, and healthy relationship with gaming. Whether you're seeking to improve your habits, address patterns of excessive gameplay, or simply develop a more intentional gaming lifestyle, we are here to assist you with resources and guidance.

We understand that your journey toward healthier gaming requires a foundation of trust. As such, we place the utmost importance on protecting your personal information and maintaining the privacy and confidentiality of the data you share with us. This Privacy Policy sets out how we collect, use, disclose, and safeguard your information when you access and use our website, assessments, and support services.

We are guided not only by best practices in data protection but also by our responsibility to uphold your rights and dignity as a User. Please read this Privacy Policy carefully. If you do not agree with its terms, we respectfully request that you do not access the Website or use the services made available on the Website (“Services”).

We reserve the right to modify, amend, or update this Privacy Policy at any time, at our sole discretion, to reflect changes in our practices, legal or regulatory requirements, or improvements in our Services. Any changes will be effective immediately upon posting the revised Privacy Policy on the Website, unless otherwise specified. We will indicate the date of the most recent revision by updating the “Last Updated” date at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

Information We Collect

We may collect various categories of information from and about you when you visit our Website or use our Services. The types of information we may collect include:

A. Personal Data:
This refers to information that can be used to identify you personally and that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Contact number

Such information may be collected when you schedule a guidance session, reach out to us through our contact form, or otherwise engage with the Website.

B. Sensitive Personal Data:
In the course of delivering our Services, especially those related to mental wellness and behavioral support, we may collect and process information that qualifies as sensitive personal data under applicable laws. This may include:

• Your responses and outcomes from our self-assessment questionnaire
• Any personal insights, disclosures, or information shared, either verbally or in writing
• Notes and observations recorded during or after your sessions

We treat all such sensitive data with the highest standard of confidentiality, integrity, and protection. Access to this information is strictly limited to authorized personnel who require it to deliver the Services, and is governed by strict internal protocols and legal safeguards.

C. Technical and Usage Data:
We may automatically collect certain technical data about your device and usage patterns when you access or interact with the Website. This may include:

• IP address and geolocation
• Browser type and version
• Device type and operating system
• Pages visited, time spent on the site, and clickstream data
• Referring URLs or search terms that brought you to the Website
• Cookies and other tracking technologies (e.g., local storage, web beacons)

This information helps us improve the functionality, security, and user experience of the Website, and is typically collected using third-party analytics tools or standard logging mechanisms.

Cookies and Tracking Technologies

When you visit or interact with our Website, we may use cookies and other tracking technologies to enhance your user experience, analyze Website usage, and support Service delivery. These tools help us understand how users navigate the Website, personalize their experience, and improve the functionality and performance of our Services.

A. Types of Cookies We Use:
We use the following categories of cookies:

• Essential Cookies: These are necessary for the proper functioning of the Website. They enable core features like security, account login, and session management.
• Performance and Analytics Cookies: These cookies help us collect statistical data about how visitors use the Website (e.g., page visits, time spent, error messages). This information is aggregated and anonymized, and helps us improve our Website's usability and performance.
• Functional Cookies: These cookies remember your preferences (such as language or region selection) to provide a customized experience.
• Third-Party Cookies: Some cookies may be set by third-party services integrated into our Website, such as analytics providers (e.g., Google Analytics), content recommendation tools, or video players. These cookies are subject to the third parties’ own privacy and cookie policies.

B. How We Use Tracking Tools:
We may also use technologies like web beacons, pixels, and local storage to:

• Track the effectiveness of campaigns and user flows
• Understand engagement patterns on assessment questionnaire and content pages
• Recognize returning users and retain session-specific choices

C. Your Choices and Controls:
Most web browsers are set to accept cookies by default. However, you can choose to modify your browser settings to block or delete cookies. Please note that disabling cookies may impact your ability to use certain features of the Website. To opt out of analytics tracking (such as Google Analytics), you can install the opt-out browser add-on provided by the relevant service provider. If we implement a cookie consent banner or preference center in the future, you will be able to manage cookie settings directly when visiting our Website.

Contacting Users

By choosing to communicate with us, whether through our Website, self-assessment questionnaire, or any other means and by voluntarily providing us with your contact details (including but not limited to your phone number and email address), you expressly authorize GameBetter.in and its representatives to:

• Contact you through various means, including but not limited to phone calls, text messages, WhatsApp, and emails, to respond to your queries, assist with Service-related issues, or provide relevant updates about your account or Services available.
• Reach out to you via phone or text message as per applicable laws. All such communications will be solicited or initiated in response to your express interest or interaction with our Services.
• Contact you to provide, enhance, or improve our Services, inform you about newly launched offerings, promote Services by GameBetter.in or our affiliates, partners, or authorized service providers, and deliver those offerings directly or indirectly through such entities.
• Share your contact details with counselors, mental wellness professionals, service providers, agents, or third-party partners available through our Website, who may be better positioned to address your queries or provide you with requested Services.

We respect the sensitivity of your personal and contact information. Any third-party with whom your contact details are shared will be contractually bound to safeguard the information with a level of protection that is no less stringent than that required under applicable laws. Such entities will be authorized to use your contact information strictly for the purposes outlined above.

If at any time you wish to withdraw this consent or opt out of communications, you may do so by following the opt-out instructions in the communication or by contacting us.

Recording of Calls and Electronic Communications

In the course of providing our Services and ensuring the Website’s integrity, GameBetter.in may monitor and/or record telephone calls, video conferences, live chats, emails, or other electronic communications between you and our representatives, customer support personnel, or authorised affiliates. These recordings or transcripts may be used for quality assurance, employee training, fraud detection, dispute resolution, audit, documentation of user interactions, or to ensure compliance with applicable laws, internal policies, or regulatory requirements. Where applicable, you will be notified at the beginning of any recorded session, and your continued participation will be deemed as express consent to the recording. All such data will be treated as confidential and stored securely in accordance with our data protection and retention policies. If you do not wish your communication to be recorded, you may inform us before or at the beginning of the interaction. However, please note that certain Services may be limited or unavailable without such records for operational, legal, or risk mitigation purposes.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

• Create and manage your account
• Provide our Services, including personalized feedback from tailored guidance
• Communicate with you about your account or appointments
• Email you with newsletters or other information about our Services, with the option to opt-out
• Monitor and analyze usage and trends to improve your experience with the Website
• Anonymize data for internal research and to improve the effectiveness of our Services
• Protect against criminal activity
• Comply with legal and regulatory requirements

Disclosure of Your Information

We respect your privacy and are committed to maintaining the confidentiality of your data. We do not sell or rent your personal or sensitive personal data to any third party. However, we may share your data under limited and controlled circumstances, as outlined below:

A. With Your Explicit Consent:

We may share your information when you explicitly instruct us to do so, for example, referring you to a third-party wellness provider, or with family members (if you consent).

B. By Law or to Protect Rights:

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to law enforcement, court orders, or regulatory authorities
• Protect the rights, safety, or property of GameBetter.in, its users, or others, including preventing fraud, abuse, or security incidents

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including, data analysis, email delivery, hosting services, and customer service.

We may disclose or share your data and information, including your personal, transaction, and behavioural data, with one or more of our affiliates including for the reasons to support Website operations, marketing, analytics, product improvement, fraud prevention, due diligence, and other business purposes, including developing or operating products and services similar or related to us. Our affiliates will have the right to use and handle this personal data for these purposes, in compliance with applicable data protection laws, to ensure a seamless and consistent experience across our services.

In the event we undertake or subject to (either voluntary or under any legal process) a strategic transaction, sale (either of business or of assets), merger, acquisition, other change in control, your data and information, including your personal, transaction, and behavioural data, may be transferred to another affiliate or successor entity, in accordance with applicable data protection and data localization laws.

Anonymized or Aggregated Data

We may process and share data that has been anonymized or aggregated in a way that removes all personally identifiable information. This data, which cannot reasonably be used to identify any individual, may be used for various legitimate purposes such as internal research, Service improvement, development of new features, statistical analysis, and collaboration with third-party partners or academic institutions engaged in research on gaming behavior and digital wellness. Any such anonymized or aggregated data shared with third parties will be handled in accordance with applicable data protection laws and best practices. We do not permit re-identification of anonymized data and take reasonable measures to ensure that neither we nor our partners attempt to reverse the anonymization process.

Security of Your Information

We implement a combination of administrative, technical, and physical safeguards designed to protect your personal and sensitive information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, firewalls, encryption protocols, access controls, and regular monitoring of our systems to detect and respond to vulnerabilities or threats. Access to your data is strictly limited to personnel who require it to perform their duties and are bound by confidentiality obligations. However, while we strive to use commercially acceptable means to protect your information, no system of storage or transmission over the internet is completely secure. Accordingly, we cannot guarantee absolute security, and you acknowledge and accept this residual risk when using our Services.

Your Rights and Choices

You have certain rights regarding the personal information we hold about you. You may, at any time, contact us to delete the information provided by you using the contact information provided below.

Upon receipt of your request, we will deactivate or delete your information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and/or comply with legal requirements.

Children's Privacy

Services are strictly intended for individuals who are 18 years of age or older. We do not knowingly solicit, collect, or store personal information from individuals under the age of 18. If we discover that we have inadvertently collected any personal data from a user who is a minor, we will take immediate and appropriate steps to delete such information from our systems. Parents or legal guardians who believe that their child may have provided us with personal information are encouraged to contact us promptly so that we can investigate and remove such data where appropriate.

Third-Party Links / External Sites

The Website may contain links to third-party websites, applications, or services that are not operated or controlled by GameBetter.in. These links are provided for your convenience and reference only, and do not imply any endorsement or affiliation.

Once you leave the Website or are redirected to a third-party platform, you are no longer governed by this Privacy Policy. We do not have control over and are not responsible for the privacy practices, content, terms, or actions of third-party websites or services.

We strongly encourage you to review the privacy policies and terms of use of any third-party site you visit before providing them with any personal information. Your interactions with these sites are solely between you and the third party.

Severability and Exclusion

We have made every reasonable effort to ensure that this Privacy Policy is compliant with applicable laws. If any provision of this Privacy Policy is held to be invalid, unlawful, or unenforceable under any applicable law or by a competent authority, such invalidity or unenforceability shall not affect the remaining provisions of this Privacy Policy, which shall continue in full force and effect.

This Policy applies strictly to information that is voluntarily provided to or lawfully collected by GameBetter.in through the Website or in connection with the Services we offer. It does not apply to any unsolicited information you may provide to us through non-designated channels, including but not limited to public forums, social media posts, or content voluntarily submitted outside the scope of the Services (e.g., feedback, suggestions, or user-generated content posted in public areas of the Website).

Any such unsolicited information will be deemed non-confidential and non-proprietary. GameBetter.in reserves the right to use, reproduce, disclose, or distribute such unsolicited information for any purpose, without limitation and without any obligation to you.

Governing Law and Jurisdiction

This Privacy Policy, including any matters relating to your access to or use of our Services and any disputes that may arise from such use, shall be governed by and interpreted in accordance with the laws of India, without regard to its conflict of law principles.

You expressly agree that the courts and tribunals located in Bengaluru, Karnataka, shall have exclusive jurisdiction over all disputes, claims, or proceedings arising out of or in connection with this Privacy Policy, including disputes concerning its validity, interpretation, breach, enforcement, or termination. By using the Website and our Services, you consent to the jurisdiction and venue of such courts and waive any objection to the same.

Contact Us

For general inquiries about this Privacy Policy or our Services, please contact us.